Member Experience & Engagement Specialist

Young Mens Christian Association Of Wichita Falls; Wichita Falls (TX); On-site; USD 14,000 - 18,000; Part time

Job summary

YM Downtown Branch in Wichita Falls is seeking a part-time Member Services Associate to deliver outstanding service, promote memberships and programs, and support special events.

The role requires a high school education, customer service experience, basic computer skills, and the ability to relate to diverse community members. CPR/First Aid certification is required within 60 days of hire; on-site training is provided.

Qualifications

• Certifications required within 60 days of hire: CPR/AED and First Aid, then thereafter keep current.
• Gallagher and Praesidium required within 60 days of hire, then yearly thereafter.
• Exceptional interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• 2 years of customer service, sales or related experience preferred.
• Basic knowledge of computers.
• Minimum age 18.

Responsibilities

• Provides excellent service to members, guests, and program participants in-person, over the phone, enhancing overall member retention.
• Conduct informative interviews and provide tours tailored to the needs of potential members; proficiently promote and sell memberships.
• Foster meaningful connections with members and encourage engagement within the YMCA community.
• Effectively manage and resolve membership inquiries and escape complex issues to supervisors as needed.
• Adhere strictly to YMCA policies related to member services.
• Maintain vigilant oversight of locker room facilities in accordance with established guidelines.
• Contribute to the YMCA’s membership growth initiatives through proactive engagement and promotion.
• Comply with all association and role‑specific training requirements to uphold operational standards and personal development.
• Demonstrate flexibility by working varying hours and locations as required to meet the needs of the organization.
• Any additional duties as assigned by management, supporting the mission, need, and goals of the YMCA.

Skills

Interpersonal skills

Problem-solving

Customer service

Sales

Basic computer skills

Education

High School

Job description

YM Downtown Branch in Wichita Falls is seeking a part-time Member Services Associate to deliver outstanding service, promote memberships and programs, and support special events.

The role requires a high school education, customer service experience, basic computer skills, and the ability to relate to diverse community members. CPR/First Aid certification is required within 60 days of hire; on-site training is provided.