Member Experience & Services Associate

Ymcafw; Fort Worth (TX); Presencial; USD 25.000 - 35.000; A tiempo parcial

Descripción de la vacante

Ymcafw in Fort Worth, Texas, is seeking a YMCA Member Service Representative to provide exceptional customer service and support to members and prospective members. Responsibilities include greeting members, assisting with inquiries, and managing membership applications.

The ideal candidate must be at least 16 years old and preferably have customer service experience. Join a community-focused organization dedicated to enhancing the member experience through excellent support.

Formación

• Must be at least 16 years of age.
• CPR, First Aid, and AED certification preferred.
• Previous customer service experience preferred.
• Experience in a community-focused organization preferred.

Responsabilidades

• Greet members and visitors warmly.
• Provide information on YMCA programs and services.
• Assist with inquiries and membership registration.
• Promote membership benefits to prospective members.
• Conduct tours and orientation sessions.
• Assist with membership sales and renewals.
• Process applications and manage membership records.
• Handle cash transactions for fees and payments.
• Maintain cleanliness of the front desk area.
• Ensure authorized access to the facility.
• Report maintenance or safety issues.
• Collaborate with YMCA staff to enhance member experience.
• Participate in meetings to improve services.
• Assist with events and outreach as needed.

Conocimientos

Interpersonal and communication skills

Multitasking

Basic computer skills

Problem-solving skills

Descripción del empleo

As a YMCA Member Service Representative, you will be the first point of contact for current and prospective members. You will provide excellent customer service, assist with membership inquiries, and support various administrative tasks to ensure a positive member experience.

Key Responsibilities:

• Greet and welcome members, guests, and visitors in a friendly and professional manner.
• Provide information about YMCA programs, services, and membership options.
• Assist members with inquiries, registration, and resolving issues.
• Promote YMCA membership benefits and programs to prospective members.
• Conduct membership tours and orientation sessions.
• Assist with membership sales and renewals.
• Process membership applications, cancellations, and changes.
• Handle cash transactions, including membership fees and program payments.
• Maintain accurate records and member information in the database.
• Ensure the front desk area is clean, organized, and welcoming.
• Monitor access to the facility, ensuring that only authorized members and guests enter.
• Report any maintenance or safety concerns to the appropriate staff.
• Work collaboratively with other YMCA staff to support overall member experience.
• Participate in team meetings and contribute to improving member services.
• Assist with special events and community outreach as needed.

Qualifications:

• Must be minimum 16yrs of age.
• CPR, First Aid, and AED certification preferred (or willingness to obtain within the first 30 days of employment).
• Previous customer service experience preferred.
• Experience working in a community-focused organization or membership-based facility preferred.

Skills:

• Strong interpersonal and communication skills.
• Ability to multitask and handle stressful situations with professionalism.
• Proficiency in basic computer skills and familiarity with member management software.
• Strong problem-solving skills and attention to detail.

MISSIONTo put Christian principles into practice through programs, services and relationships that build a healthy spirit, mind and body for all.AREAS OF IMPACTThe YMCA is an organization that serves all people, from all backgrounds and all walks of life. Our purpose is to strengthen community. Our areas of impact include:

• Youth Development: Empowering young people to reach their full potential.
• Healthy Living: Improving individual and community well-being.
• Social Responsibility: Providing support and inspiring action in our communities.

OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.

We are welcoming:we are open to all. We are a place where you can belong and become.

We are genuine:we value you and embrace your individuality.

We are hopeful:we believe in you and your potential to become a catalyst in the world.

We are nurturing:we support you in your journey to develop your full potential.

We are determined:above all else, we are on a relentless quest to make our community stronger beginning with you.

MAKE A DIFFERENCE. WORK AT THE Y.