Member Experience Concierge — Warm Welcomes & Magic Moments

Invited Clubs; Fort Lauderdale (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Generous paid time off

Job summary

Invited is seeking a Concierge to join the Member Experience team in a high-end hospitality setting. You will manage calls, reservations, and emails, while delivering personalized service and building lasting member relationships.

Ideal candidates will have at least 1 year in hospitality or customer-facing roles, a friendly demeanor, strong communication skills, and the ability to multitask in a dynamic club environment. This is a full-time, on-site role with comprehensive benefits.

Qualifications

• Requires a service-oriented mindset and ability to make members feel valued.
• Professional and welcoming phone demeanor.
• Strong communication skills across channels (phone, email, social).

Responsibilities

• Greet members and guests warmly and resolve inquiries.
• Manage phone calls, reservations, and emails with prompt, thorough service.
• Inform members about club services, events, and facilities; assist with outreach.

Skills

Service mindset

Friendliness

Phone demeanor

Communication skills

Collaborative team spirit

Multichannel communication

Education

High school diploma or equivalent

Tools

MS Office

Job description

Invited is seeking a Concierge to join the Member Experience team in a high-end hospitality setting. You will manage calls, reservations, and emails, while delivering personalized service and building lasting member relationships.

Ideal candidates will have at least 1 year in hospitality or customer-facing roles, a friendly demeanor, strong communication skills, and the ability to multitask in a dynamic club environment. This is a full-time, on-site role with comprehensive benefits.