Member Experience Concierge & Teller

Pelican State Credit Union; Monroe (LA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Health Savings Account contributions

Employer-Paid Life Insurance

Paid Vacation & Sick Leave

15 Paid Holidays including Cultural FP

Job summary

Pelican Credit Union is seeking a friendly Member Experience Representative to greet members, process routine transactions, and guide customers through account openings. The role blends teller duties with sales and service, supporting ITM operations and delivering exceptional experiences across in-branch, phone, text, and digital channels.

The ideal candidate has at least one year in a similar role, strong communication skills, and comfort with meeting sales goals while maintaining accuracy and

Qualifications

• Minimum 1 year of continuous job experience.
• High School Diploma or equivalent.
• Previous experience within a financial institution is a plus.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products (Word, Excel, PPT).

Responsibilities

• Greeting members and assisting with their financial needs across in-person, phone, text, and digital channels.
• Performing routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing.
• Assisting members in opening and closing accounts.
• Balancing the teller drawer at end of day.
• Supporting ITM (Interactive Teller Machine) operations and serving as a knowledgeable resource.
• Promoting and cross-selling Pelican products and services to fit members' financial needs.
• Performing other job-related duties as assigned.

Skills

Customer service

Communication

Cash handling

Sales experience

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Pelican Credit Union is seeking a friendly Member Experience Representative to greet members, process routine transactions, and guide customers through account openings. The role blends teller duties with sales and service, supporting ITM operations and delivering exceptional experiences across in-branch, phone, text, and digital channels.

The ideal candidate has at least one year in a similar role, strong communication skills, and comfort with meeting sales goals while maintaining accuracy and