Member Experience Concierge — Branch Teller & Service

Luminate; Hammond (LA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Health Savings Account contributions

Employer-Paid Life Insurance

Paid Vacation & Sick Leave

15 Paid Holidays (Cultural Floating)

Job summary

Pelican Credit Union is hiring a full-time Member Experience Representative in Hammond, LA. The role greets members, handles transactions, and assists with accounts while delivering exceptional service across in-person and digital channels.

The ideal candidate has at least 1 year of experience, strong communication skills, and comfort with sales goals. The position emphasizes member service, cash handling, and teamwork in a branch setting.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of continuous job experience.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.

Responsibilities

• Greet members as they enter the branch and assist with financial needs.
• Perform routine member transactions: deposits, withdrawals, transfers, loan payments, check cashing.
• Assist with opening and closing of accounts.
• Balance teller drawer at end of day.
• Support ITM operations and serve as a knowledge resource.
• Promote Pelican products and cross-sell to fit member needs.

Skills

Customer service

Cash handling

Communication

Sales

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Pelican Credit Union is hiring a full-time Member Experience Representative in Hammond, LA. The role greets members, handles transactions, and assists with accounts while delivering exceptional service across in-person and digital channels.

The ideal candidate has at least 1 year of experience, strong communication skills, and comfort with sales goals. The position emphasizes member service, cash handling, and teamwork in a branch setting.