Member Experience Concierge Lead

lifetime; Austin (TX); Vor Ort; USD 70.000 - 90.000; Vollzeit

Zusammenfassung

Life Time in Austin is seeking a Membership Concierge Leader to guide the Membership Concierge Team and deliver exemplary guest experiences. You will connect members with programs and services, supporting the Club General Manager to ensure seamless operations and a premium member journey.

The role requires 3+ years of managerial, customer service, and sales experience, CPR/AED within 30 days, and a preferred Bachelor’s or Associate degree in hospitality or related field.

Qualifikationen

• Strong written and verbal communication skills.
• Experience in customer service and sales.
• Ability to plan, manage processes and track expenses/revenue.
• Proven leadership in a budget-driven environment.

Aufgaben

• Regularly participates in Life Time's classes, activities, events and programming.
• Leads in zone by exemplifying service excellence and being a member connectivity specialist.
• Encourages team members to exceed their own expectations and aim for higher performance.
• Onboard and certify team members and ensure proper certification and training.
• Guides, coaches, and provides feedback to enhance member engagement.
• Manages schedules and zone rotations for optimal performance and efficiency.
• Executes business protocols including new member acquisition, retention and connectivity.

Kenntnisse

Written communication

Verbal communication

Customer service

Service recovery

Business planning

Process management

Budget management

Team leadership

Sales

Ausbildung

High School Diploma or Equivalent

Tools

Microsoft Dynamics CRM

Microsoft Office Suite

Jobbeschreibung

Life Time in Austin is seeking a Membership Concierge Leader to guide the Membership Concierge Team and deliver exemplary guest experiences. You will connect members with programs and services, supporting the Club General Manager to ensure seamless operations and a premium member journey.

The role requires 3+ years of managerial, customer service, and sales experience, CPR/AED within 30 days, and a preferred Bachelor’s or Associate degree in hospitality or related field.