Member Experience Concierge II — Hospitality Growth

LTFMGTCO LTF Club Management Co; Arden (DE); Presencial; USD 26.000 - 31.000; Tempo integral

Benefícios oferecidos por esta vaga

Fully subsidized membership

Training and professional development

Paid time off

Medical, dental, vision, and Rx

Resumo da vaga

Life Time is seeking a Membership Concierge II to provide professional account maintenance, service delivery, and member engagement. You will grow skills through hospitality certification progressions and build a personalized succession plan.

The role emphasizes strong customer service, relationship building, and proactive outreach to support engagement and retention in a fast-paced resort environment.

Qualificações

• Must be able to multi-task and deliver high quality customer service.
• Proficient in service recovery and verbal communication.
• Able to stand for up to 4 hours in a fast-paced environment.
• Maintain a friendly, outgoing demeanor with members and guests.

Responsabilidades

• Serves as first point of contact for members and guests entering resort.
• Educates members about club programming, events, pricing, and policies.
• Assists with account maintenance, member needs, and transactions including program payments.
• Supports new membership sales and member retention activities.
• Handles member questions and concerns and performs problem solving and service recovery.

Conhecimentos

Multi-tasking

Customer service

Service recovery

Verbal communication

Stamina standing 4h

Friendly demeanor

Formação

High School diploma or equivalent

Bachelor’s Degree in Hospitality

Descrição da vaga

Life Time is seeking a Membership Concierge II to provide professional account maintenance, service delivery, and member engagement. You will grow skills through hospitality certification progressions and build a personalized succession plan.

The role emphasizes strong customer service, relationship building, and proactive outreach to support engagement and retention in a fast-paced resort environment.