Member Experience Concierge – Engagement & Retention

LTFMGTCO LTF Club Management Co; Town of New Castle (NY); Presencial; USD 26.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

A fully subsidized membership

Discounts on Life Time products and a

401(k) retirement savings with company

Training and professional development

Paid sick leave

Descripción de la vacante

Life Time is seeking a Membership Concierge II to serve as a professional in account maintenance, service delivery, programming insight and member engagement. You will grow your hospitality skills and progress through certification levels while building a personalized career plan.

The role focuses on connecting with members and guests, supporting engagement, and processing membership needs in a fast-paced resort environment. Training and advancement opportunities are available.

Formación

• Candidates must multi-task and deliver high-quality customer service.
• Comfortable in a fast-paced environment and able to stand for 4 hours.
• Friendly and outgoing demeanor with strong verbal communication.
• Effective communication skills and service-oriented mindset.

Responsabilidades

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships and create extraordinary experiences.
• Receives inbound calls and conducts outbound outreach to support engagement and acquisition.
• Maintains knowledge of club programming, events, pricing, and policies to educate members.
• Assists with account maintenance, processing member needs, changes and payments.
• Serves as a key contact for new memberships and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns.

Conocimientos

Customer service

Verbal communication

Multi-tasking

Service recovery

Stamina

Educación

High School diploma or equivalent

Bachelor's Degree in Hospitality (preferred)

Descripción del empleo

Life Time is seeking a Membership Concierge II to serve as a professional in account maintenance, service delivery, programming insight and member engagement. You will grow your hospitality skills and progress through certification levels while building a personalized career plan.

The role focuses on connecting with members and guests, supporting engagement, and processing membership needs in a fast-paced resort environment. Training and advancement opportunities are available.