Member Experience Concierge II — Growth & Perks

Life Time Inc.; Mount Laurel (VA); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and服务

401(k) retirement savings with company

Training and professional development

Paid sick leave

Medical, dental, vision, and Rx for FT

Short/Long-term disability

Life insurance

Pre-tax FSAs & dependent care

Parental leave & adoption assistance

Vacation and paid time off

Deferred compensation (income-thresh)

Job summary

Life Time Inc. is seeking a Membership Concierge II to support member and guest engagement, account maintenance, and program education at our club in Mount Laurel, VA.

The role emphasizes hospitality, relationship-building, and proactive service recovery to create exceptional experiences. You will handle inquiries, assist with memberships, and process transactions while maintaining up-to-date knowledge of programming and policies.

Qualifications

• Strong customer service skills and ability to handle multiple tasks in a fast-paced environment.
• High school diploma or equivalent required; hospitality degree preferred.
• 1–2 years of experience in customer service or sales; retention certification within 60 days of hire.

Responsibilities

• Serve as first contact for members and guests entering resort.
• Educate members on club programming, events, pricing, and policies.

Skills

Customer service

Communication

Sales

Multitasking

Outbound calls

Problem solving

Education

High School diploma

Bachelor's in Hospitality

Retention Specialist Certification

Job description

Life Time Inc. is seeking a Membership Concierge II to support member and guest engagement, account maintenance, and program education at our club in Mount Laurel, VA.

The role emphasizes hospitality, relationship-building, and proactive service recovery to create exceptional experiences. You will handle inquiries, assist with memberships, and process transactions while maintaining up-to-date knowledge of programming and policies.