Member Experience Concierge II: Growth & Engagement

Life Time, Inc.; Sarasota (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Life Time, Inc. in Sarasota seeks a Membership Concierge II to manage member accounts, deliver service, and provide insights into programming. You will grow professionally through hospitality certification progression and plan your career path.

This role focuses on building relationships, informing guests about events and pricing, and handling member needs and payments. A strong hospitality mindset will help you create memorable experiences.

Qualifications

• Ability to multitask and deliver high-quality customer service.
• Comfortable in a fast-paced environment.
• Ability to stand for extended periods (up to 4 hours).
• Excellent verbal communication and a friendly, outgoing demeanor.
• Completion of Retention Specialist Certification within 60 days of hire.
• Committed to serving others and achieving member satisfaction.
• Bachelor's degree in Hospitality preferred.

Responsibilities

• Serves as first point of contact for members and guests entering resort.
• Builds relationships through hospitality and creates extraordinary experiences.
• Receives inbound phone calls and conducts outbound outreach to support engagement and acquisition.
• Educates members on club programming, events, pricing, and policies.
• Assists members with account maintenance and transactions including payments.
• Supports new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns.

Education

High School diploma or equivalent

Bachelor's Degree in Hospitality

Job description

Life Time, Inc. in Sarasota seeks a Membership Concierge II to manage member accounts, deliver service, and provide insights into programming. You will grow professionally through hospitality certification progression and plan your career path.

This role focuses on building relationships, informing guests about events and pricing, and handling member needs and payments. A strong hospitality mindset will help you create memorable experiences.