Member Experience Concierge II

Life Time, Inc.; Sugar Land (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Life Time, Inc. is seeking a Membership Concierge II to support member engagement and account maintenance at our Sugar Land location.

You will function as a professional in service delivery, programming insight, and guest relations, building lasting relationships and guiding members through available club offerings. The role emphasizes a hospitality mindset, effective communication, and proactive outreach to enhance member experiences and drive retention.

Qualifications

• Strong multi-tasking and high-quality customer service experience.
• Ability to work in fast-paced environment and communicate effectively.
• Completion of Retention Specialist Certification within 60 days of hire.

Responsibilities

• Serve as first point of contact for members and guests entering the resort.
• Maintain a hospitality mindset to build relationships and create extraordinary experiences.
• Handle inbound calls and outbound outreach to support engagement and acquisition.
• Educate members and guests on club programming, events, pricing, and policies.
• Assist members with account maintenance, changes, and transactions including payments for programs, services, and products.
• Act as a key contact for new membership sales and member retention interactions.
• Engage in problem solving and service recovery for member questions and concerns.

Skills

Multitasking

Customer service

Service recovery

Verbal communication

Friendly demeanor

Education

High School diploma

Bachelor’s Degree in Hospitality

Job description

Life Time, Inc. is seeking a Membership Concierge II to support member engagement and account maintenance at our Sugar Land location.

You will function as a professional in service delivery, programming insight, and guest relations, building lasting relationships and guiding members through available club offerings. The role emphasizes a hospitality mindset, effective communication, and proactive outreach to enhance member experiences and drive retention.