Member Experience Concierge II

Life Time, Inc.; Missouri City (TX); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Life Time, Inc. in Missouri City, TX is seeking a Membership Concierge II to support member engagement, account maintenance, and program insights.

You will interact with members and guests, educate them on club programming, events and policies, and process membership-related needs with a hospitality mindset. Ideal candidates have 1-2 years in customer service or sales, a High School diploma (Bachelor’s in Hospitality preferred), and the ability to multitask in a fast-paced environment while

Qualifications

• 1-2 years of experience in customer service or sales.
• Ability to multitask and deliver high-quality service.
• Strong verbal communication and problem-solving skills.
• Comfortable in a fast-paced environment and standing for extended periods.

Responsabilités

• Acts as first point of contact for members and guests entering the resort.
• Builds relationships and creates extraordinary experiences.
• Handles inbound calls and outbound outreach to support engagement.
• Educates members on club programming, events, pricing, and policies.
• Assists with account maintenance and transactions including program and service payments.
• Serves as a contact for new membership sales and member retention.
• Engages in problem solving and service recovery using available tools.

Connaissances

Customer service

Verbal communication

Multi-tasking

Service recovery

Formation

High School diploma or equivalent

Bachelor’s Degree in Hospitality

Description du poste

Life Time, Inc. in Missouri City, TX is seeking a Membership Concierge II to support member engagement, account maintenance, and program insights.

You will interact with members and guests, educate them on club programming, events and policies, and process membership-related needs with a hospitality mindset. Ideal candidates have 1-2 years in customer service or sales, a High School diploma (Bachelor’s in Hospitality preferred), and the ability to multitask in a fast-paced environment while