Member Experience Concierge II

Life Time Inc.; Georgia; On-site; USD 22,000 - 30,000; Full time

Job summary

Life Time Inc. in Georgia is seeking a Membership Concierge II to deliver exceptional service, manage member accounts, and promote club programs. You will engage with members and guests, address questions, and support retention and sales efforts.

This role requires strong communication, multi-tasking in a fast-paced resort environment, and the ability to stand for extended periods. A high school diploma is required, with 1–2 years in customer service; certifications and a hospitality degree are

Qualifications

• High School graduate or equivalent.
• Minimum of 1-2 years of experience in customer service or sales.
• Complete Retention Specialist Certification within 60 days of hire.
• Passion to serve others.
• Effective communication skills.

Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Skills

Customer service

Multi-tasking

Verbal communication

Problem solving

Adaptability

Education

High School diploma

Bachelor’s Degree in Hospitality

Job description

Life Time Inc. in Georgia is seeking a Membership Concierge II to deliver exceptional service, manage member accounts, and promote club programs. You will engage with members and guests, address questions, and support retention and sales efforts.

This role requires strong communication, multi-tasking in a fast-paced resort environment, and the ability to stand for extended periods. A high school diploma is required, with 1–2 years in customer service; certifications and a hospitality degree are