Member Experience Concierge II

Life Time Inc.; Evanston (IL); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

A fully subsidized membership

Discounts on Life Time products and

401(k) retirement savings plan

Training and professional development

Paid sick leave

Job summary

Life Time Inc. in Evanston, IL is seeking a Membership Concierge II to serve as the first contact for members and guests, supporting engagement and account maintenance. You will educate on club programming, assist with payments, and help drive new memberships and retention.

The role emphasizes hospitality, relationship-building and service recovery in a fast-paced environment, with opportunities for progression through hospitality certifications.

Qualifications

• High School graduate or equivalent.
• 1–2 years of experience in customer service or sales.
• Complete Retention Specialist Certification within 60 days of hire.
• Effective communication skills.
• Passion to serve others.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Skills

Customer service

Verbal communication

Multi-tasking

Service recovery

Education

High School diploma

Bachelor’s Degree in Hospitality

Job description

Life Time Inc. in Evanston, IL is seeking a Membership Concierge II to serve as the first contact for members and guests, supporting engagement and account maintenance. You will educate on club programming, assist with payments, and help drive new memberships and retention.

The role emphasizes hospitality, relationship-building and service recovery in a fast-paced environment, with opportunities for progression through hospitality certifications.