Member Experience Concierge II

Life Time Inc.; Boston (MA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and.

401(k) retirement savings plan

Training and professional development

Paid sick leave

Medical, dental, vision coverage forFT

Job summary

Life Time Inc. in Boston is seeking a Membership Concierge II to manage member accounts, deliver service, and provide programming insights with a hospitality mindset.

You will nurture relationships with members and guests, handle inquiries, and support both engagement and retention initiatives. The role emphasizes high-quality customer service in a fast-paced environment, requiring excellent communication and the ability to educate on club offerings.

Qualifications

• Customer service or sales experience (1–2 years).
• High school graduate or equivalent; hospitality degree preferred.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Educates members on club programming, events, pricing, and policies.
• Assists members with account maintenance and transactions.
• Supports new membership sales and member retention interactions.
• Addresses questions and performs problem solving for service recovery.

Skills

Customer service

Verbal communication

Multi-tasking

Stand 4 hours

Relationship building

Hospitality

Education

High School diploma

Bachelor’s Degree in Hospitality

Job description

Life Time Inc. in Boston is seeking a Membership Concierge II to manage member accounts, deliver service, and provide programming insights with a hospitality mindset.

You will nurture relationships with members and guests, handle inquiries, and support both engagement and retention initiatives. The role emphasizes high-quality customer service in a fast-paced environment, requiring excellent communication and the ability to educate on club offerings.