Member Experience Concierge

Life Time Inc.; Garland (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Life Time Inc. in Garland, TX, seeks a Membership Concierge II to maintain member accounts, deliver service, and promote club programs. You will engage members and guests, assist with transactions, and contribute to retention initiatives in a fast-paced, hospitality-focused environment.

The role emphasizes strong customer service, effective communication, and a proactive approach to solving issues while supporting membership growth and exceptional guest experiences.

Qualifications

• 1-2 years of customer service or sales experience.
• Ability to multi-task and deliver high quality service.
• Comfort with standing for long periods in a fast-paced environment.
• Strong verbal communication and problem-solving skills.

Responsibilities

• Serve as the first point of contact for members and guests entering the resort.
• Educate members on club programming, events, pricing, and policies.
• Assist with account maintenance, changes, and transactions including payments.
• Support new membership sales and member retention interactions.
• Address questions and concerns with effective problem solving and recovery.
• Build relationships to create extraordinary guest experiences.

Skills

Customer service

Verbal communication

Multi-tasking

Problem solving

Relationship building

Sales

Education

High School diploma or equivalent

Bachelor’s Degree in Hospitality (preferred)

Job description

Life Time Inc. in Garland, TX, seeks a Membership Concierge II to maintain member accounts, deliver service, and promote club programs. You will engage members and guests, assist with transactions, and contribute to retention initiatives in a fast-paced, hospitality-focused environment.

The role emphasizes strong customer service, effective communication, and a proactive approach to solving issues while supporting membership growth and exceptional guest experiences.