Member Experience Concierge (Healthcare Front Desk)

Crossover Health; Everett (WA); On-site; USD 31,000 - 40,000; Full time

Benefits offered by this job

401K

Job summary

Crossover Health is seeking a Host to deliver an exceptional member service experience at our health centers. You will help with check-in, guide members through benefit details, and support a seamless patient-centered care flow.

Ideal candidates have a bachelor’s degree (or equivalent) and at least one year in customer service. The role requires strong communication and teamwork within a collaborative care team.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1 year of experience in a customer service position.

Responsibilities

• Welcomes members with hospitality and professionalism.
• Delivers high-quality service and outcomes.
• Supports member questions and resolves issues promptly.
• Assists with projects and provider or patient requests.
• Manages check-in processes and benefits-related workflows.
• Processes transactions to begin or complete visits.
• Knows employer-sponsored health insurance specifics for members.
• Engages with members via calls, emails, and scheduling.

Skills

Customer service

Bachelor's degree

Education

Bachelor’s degree or equivalent experience

Job description

Crossover Health is seeking a Host to deliver an exceptional member service experience at our health centers. You will help with check-in, guide members through benefit details, and support a seamless patient-centered care flow.

Ideal candidates have a bachelor’s degree (or equivalent) and at least one year in customer service. The role requires strong communication and teamwork within a collaborative care team.