Member Care Host – Health Experience Concierge

Crossover Health Medical Group, APC; Town of Southport (NY); Presencial; USD 31.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

401K

Descripción de la vacante

The Host role at Crossover Health Medical Group, APC is at the forefront of delivering an exceptional member service experience. You will welcome members, assist with check-in, and demonstrate knowledge of self-insured employer health plans, copays, and benefits to ensure smooth visits.

Working with providers and staff, you will coordinate appointments, answer inquiries, resolve issues, and support a seamless, patient-centered experience while upholding the companys commitment to equal

Formación

• Bachelor’s degree or equivalent experience.
• 1 year of experience in customer service position.

Responsabilidades

• Welcomes each member and handles all member interactions with hospitality and professionalism.
• Demonstrates commitment to quality, delivering uncompromised service and outcomes.
• Assists with member check-in and understands benefit eligibility files and clinic workflows.
• Responds to member calls, emails, and coordinates scheduling.
• Collaborates with providers and staff to deliver a seamless patient-centered care experience.

Conocimientos

Customer service

Educación

Bachelor’s degree or equivalent experience

Herramientas

Apple devices

ChromeOS

Windows platforms (MS/HP)

Descripción del empleo

The Host role at Crossover Health Medical Group, APC is at the forefront of delivering an exceptional member service experience. You will welcome members, assist with check-in, and demonstrate knowledge of self-insured employer health plans, copays, and benefits to ensure smooth visits.

Working with providers and staff, you will coordinate appointments, answer inquiries, resolve issues, and support a seamless, patient-centered experience while upholding the companys commitment to equal