Member Experience Host, Primary Care Clinic

Crossover Health; Maryland Heights (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in Maryland Heights seeks a Host to deliver exceptional member service and support in clinic operations. You will help with check-in processes, resolve member questions, and engage with patients through various channels. Ideal candidates will have a Bachelor’s degree and a year of customer service experience. Strong interpersonal skills and familiarity with technology are preferred. Join a collaborative team dedicated to innovative healthcare solutions.

Qualifications

• 1 year of experience in a customer service position.
• Experience in a healthcare service delivery environment is preferred.

Responsibilities

• Welcome each member and handle all interactions with high hospitality.
• Assist with the member check-in process and resolve questions.
• Engage with members by answering calls and scheduling appointments.

Skills

Customer service

Interpersonal skills

Organizational skills

Education

Bachelor’s degree or equivalent experience

Tools

Apple products (Mac, iPad, iPhone)

Microsoft products

Job description

A leading healthcare provider in Maryland Heights seeks a Host to deliver exceptional member service and support in clinic operations. You will help with check-in processes, resolve member questions, and engage with patients through various channels. Ideal candidates will have a Bachelor’s degree and a year of customer service experience. Strong interpersonal skills and familiarity with technology are preferred. Join a collaborative team dedicated to innovative healthcare solutions.