Member Experience Associate: Front Desk & Free YMCA Access

GOEBEL FIXTURE COMPANY; Cornelius (NC); On-site; USD 16,000 - 19,000; Part time

Benefits offered by this job

Free Y Membership

Job summary

The Member Experience Associate at YMCA provides welcoming, responsive service to members and guests, supporting daily membership and facility operations. This entry-level, non-supervisory role covers front desk and fitness floor tasks while upholding service standards to ensure a positive member experience.

The position emphasizes engagement and retention, with a flexible schedule to accommodate evenings, weekends, and holidays as needed by the branch.

Qualifications

• Customer service experience preferred or demonstrated ability to engage positively with members.
• Basic computer and data-entry proficiency.
• Strong communication, listening, and interpersonal skills.
• Ability to learn membership pricing, branch amenities, and YMCA policies.
• Ability to problem-solve routine questions and elevate more complex issues.
• Comfort working in a fast-paced, member-centered environment.
• Ability to complete required systems and service training within designated timelines.
• Commitment to the mission, values, and service culture of the YMCA.
• Ability to stand for extended periods and perform light physical tasks.

Responsibilities

• Provide excellent customer service while greeting, checking in, and welcoming members and guests.
• Deliver facility tours and share basic information about membership options and program offerings.
• Maintain basic knowledge of facility policies, membership structures, and program schedules.
• Support fitness floor operations, including cleanliness standards and demonstrating proper use of equipment.
• Respond to general inquiries and resolve basic customer service issues or direct members to appropriate staff.
• Monitor the access desk for safety, security, and member traffic flow.
• Enter work orders for facility and customer service needs.
• Answer phones, provide accurate information, and route calls appropriately.
• Assist with emergency response protocols as directed.
• Foster a welcoming, inclusive environment for all members.

Skills

Customer service

Communication

Data entry

Problem solving

Fast-paced environment

Tools

Data entry software

Job description

The Member Experience Associate at YMCA provides welcoming, responsive service to members and guests, supporting daily membership and facility operations. This entry-level, non-supervisory role covers front desk and fitness floor tasks while upholding service standards to ensure a positive member experience.

The position emphasizes engagement and retention, with a flexible schedule to accommodate evenings, weekends, and holidays as needed by the branch.