Member Experience Concierge & Front Desk Admin

Cape Fear Country Club; Wilmington (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Insurance

401(k) retirement plan

Job summary

Cape Fear Country Club in Wilmington, NC seeks a Front Desk Concierge to deliver a warm, professional welcome and support membership needs. You will handle phones, emails, and reservations, coordinating with F&B and other departments to ensure smooth events and personalized service.

Ideal candidates bring hospitality experience, strong organizational skills, and a genuine interest in people to build lasting member relationships.

Qualifications

• High school diploma required; hospitality-related degree preferred.
• Proficiency in MS Office and Outlook required.
• Experience with Jonas Encore software and a multi-line phone system is a plus.
• Strong interpersonal and communication skills.
• Excellent organizational and multitasking abilities.
• Professional telephone and written communication skills.
• Genuine interest in people and building member relationships.

Responsibilities

• Greet members and guests warmly by name upon arrival and departure.
• Answer incoming calls, manage emails, route inquiries to department heads.
• Manage dining room and club activity reservations; assist with wine/food orders with F&B staff.
• Keep front desk and lobby immaculate, stocked with event literature; receive mail/packages.
• Coordinate with departments to assist with events, projects, and preparations.

Skills

Phone handling

Reservations management

Scheduling

Administrative duties

MS Office

Outlook

Jonas Encore

Multi-line phone

Interpersonal skills

Communication skills

Customer service

Hospitality mindset

Organizational skills

Multitasking

Attention to detail

Professional demeanor

Education

High school diploma

Hospitality-related degree (AS/BA)

Tools

Jonas Encore

Multi-line phone system

Microsoft Office

Outlook

Job description

Cape Fear Country Club in Wilmington, NC seeks a Front Desk Concierge to deliver a warm, professional welcome and support membership needs. You will handle phones, emails, and reservations, coordinating with F&B and other departments to ensure smooth events and personalized service.

Ideal candidates bring hospitality experience, strong organizational skills, and a genuine interest in people to build lasting member relationships.