Member Experience Concierge | Front Desk & Events

Baltimore Country Club; Lutherville (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

Baltimore Country Club in Maryland invites an enthusiastic Member Relations Associate to welcome members and guests, manage front desk operations across both campuses, and ensure a warm, professional environment. You will respond to inquiries, coordinate dining reservations, and help with event registrations.

The role requires strong communication, organizational skills, and a flexible schedule including evenings and holidays.

Qualifications

• Strong verbal and written communication skills.
• Ability to build positive relationships with members, guests and staff.
• Effective time management skills and the ability to prioritize competing responsibilities.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Word and Excel; experience with reservation systems is a plus.
• Ability to sit or stand for extended periods.
• Positive attitude, flexibility, and willingness to support team members.
• Previous customer service or hospitality experience preferred.
• Availability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome members, guests, visitors, & vendors with a friendly smile and professional demeanor
• Answer telephone calls, respond to inquiries, and direct calls to the appropriate department or staff member
• Maintain current knowledge of club operations, hours, events, policies, and other relevant member information
• Coordinate dining reservations
• Assist with event registration and guest check in for club and holiday events
• Receive, sort, and distribute incoming mail and member payments
• Maintain the front desk, lobby, coat check, and other assigned areas
• Communicate emergency response information to management promptly
• Prepare and distribute the Daily Agenda to communicate upcoming events, dining activities and important club information
• Manage the lost and found and assist members with locating misplaced belongings
• Other duties/projects as assigned by management

Skills

Communication skills

Relationship building

Time management

Organizational skills

Customer service experience

Tools

Microsoft Word

Microsoft Excel

Reservation systems

Job description

Baltimore Country Club in Maryland invites an enthusiastic Member Relations Associate to welcome members and guests, manage front desk operations across both campuses, and ensure a warm, professional environment. You will respond to inquiries, coordinate dining reservations, and help with event registrations.

The role requires strong communication, organizational skills, and a flexible schedule including evenings and holidays.