Member Experience Concierge | Front Desk

Buccini Pollin Group; Wilmington (DE); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free gym membership

Job summary

Market West Fitness in Wilmington, DE is seeking a Front Desk Receptionist/Member Experience Concierge to join a hospitality-driven team. The role focuses on welcoming guests, managing check-ins, and providing exceptional member service in a premium fitness facility.

The ideal candidate will have 1+ year in reception or customer service, strong communication, and comfort with technology. Part-time position with a premium work environment and a free gym membership.

Qualifications

• 1+ year experience in reception, hospitality, retail, or customer service preferred.
• Strong communication and interpersonal skills.
• Comfortable using computers, apps, and technology.
• Professional appearance and demeanor.
• Reliable, punctual, and detail-oriented.
• Able to multitask in a fast-paced environment.

Responsibilities

• Greet members and guests with a professional, welcoming presence
• Manage front desk check-in and guest registration
• Answer phones and respond to customer inquiries (some sales)
• Use CRM software, scheduling systems, and digital tools
• Perform light administrative tasks and data entry
• Maintain a clean, organized reception desk, lobby and gym
• Support daily operations and team needs

Skills

Customer service

Communication skills

Multitasking

Professional appearance

Team player

Tech proficient

Hospitality experience

Job description

Market West Fitness in Wilmington, DE is seeking a Front Desk Receptionist/Member Experience Concierge to join a hospitality-driven team. The role focuses on welcoming guests, managing check-ins, and providing exceptional member service in a premium fitness facility.

The ideal candidate will have 1+ year in reception or customer service, strong communication, and comfort with technology. Part-time position with a premium work environment and a free gym membership.