Member Experience Concierge - Front Desk Pro

ResideBPG; Wilmington (DE); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free gym membership

Job summary

Market West Fitness in Wilmington, DE is seeking a part-time Front Desk Receptionist / Member Experience Concierge to create exceptional guest experiences. You will greet members, handle check-ins, respond to inquiries, and support daily operations in a premium fitness environment.

The ideal candidate brings 1+ year in reception or customer service, strong communication skills, and comfort with CRM and scheduling tools. A positive, team-oriented attitude is essential.

Qualifications

• 1+ year experience in reception, hospitality, retail, or customer service preferred.
• Strong communication and interpersonal skills.
• Comfortable using computers, apps, and technology.
• Professional appearance and demeanor.
• Reliable, punctual, and detail-oriented.
• Able to multitask in a fast-paced environment.
• Team player with a positive attitude.
• Fitness industry experience is a plus.
• Free gym membership.
• Supportive, team-oriented culture.
• Work in a premium, modern fitness facility.

Responsibilities

• Greet members and guests with a professional, welcoming presence.
• Manage front desk check-in and guest registration.
• Answer phones and respond to customer inquiries (some sales).
• Use CRM software, scheduling systems, and digital tools.
• Perform light administrative tasks and data entry.
• Maintain a clean, organized reception desk, lobby and gym.
• Support daily operations and team needs.

Skills

Customer service

Communication

Teamwork

Multitasking

Hospitality

Job description

Market West Fitness in Wilmington, DE is seeking a part-time Front Desk Receptionist / Member Experience Concierge to create exceptional guest experiences. You will greet members, handle check-ins, respond to inquiries, and support daily operations in a premium fitness environment.

The ideal candidate brings 1+ year in reception or customer service, strong communication skills, and comfort with CRM and scheduling tools. A positive, team-oriented attitude is essential.