Front Desk Concierge/Admin Assistant

Cape Fear Country Club; Wilmington (NC); In loco; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Insurance

401(k) retirement plan

Descrizione del lavoro

Cape Fear Country Club in Wilmington, NC seeks a Front Desk Concierge to deliver a warm, professional welcome and support membership needs. You will handle phones, emails, and reservations, coordinating with F&B and other departments to ensure smooth events and personalized service.

Ideal candidates bring hospitality experience, strong organizational skills, and a genuine interest in people to build lasting member relationships.

Competenze

• High school diploma required; hospitality-related degree preferred.
• Proficiency in MS Office and Outlook required.
• Experience with Jonas Encore software and a multi-line phone system is a plus.
• Strong interpersonal and communication skills.
• Excellent organizational and multitasking abilities.
• Professional telephone and written communication skills.
• Genuine interest in people and building member relationships.

Mansioni

• Greet members and guests warmly by name upon arrival and departure.
• Answer incoming calls, manage emails, route inquiries to department heads.
• Manage dining room and club activity reservations; assist with wine/food orders with F&B staff.
• Keep front desk and lobby immaculate, stocked with event literature; receive mail/packages.
• Coordinate with departments to assist with events, projects, and preparations.

Conoscenze

Phone handling

Reservations management

Scheduling

Administrative duties

MS Office

Outlook

Jonas Encore

Multi-line phone

Interpersonal skills

Communication skills

Customer service

Hospitality mindset

Organizational skills

Multitasking

Attention to detail

Professional demeanor

Formazione

High school diploma

Hospitality-related degree (AS/BA)

Strumenti

Jonas Encore

Multi-line phone system

Microsoft Office

Outlook

Descrizione del lavoro

Summary (Essential Functions): The Front Desk Concierge creates an exceptional first impression and a consistently welcoming experience that reflects the pride, hospitality, and traditions of our club. This role is key to fostering member satisfaction, strengthening relationships, and creating an atmosphere where members are always happy to return. This position will manage administrative tasks while providing polished service to our membership.

Details: Job tasks include, but are not limited to:

• Greet members and guests warmly by name upon arrival and departure, anticipate needs of members and guests.
• Answer incoming telephone calls, manage email correspondence, and route inquiries to appropriate department heads with prompt professionalism.

• Manage reservations for dining rooms and club activities. Work with F&B staff to assist with wine orders and food orders.
• Keep the front desk and main lobby immaculate, orderly, and well-stocked with club event literature. Receive and distribute incoming packages and mail.
• Partner with all departments to assist with projects, events, tasks, and preparations.

Qualifications: A professional appearance, attention to detail, and a positive attitude are essential, as is the ability to handle member requests, resolve concerns, and maintain confidentiality. Candidates should be dependable, punctual, and flexible, able to work independently and as part of a team. Candidates should be proficient in answering phones, managing reservations, scheduling, and handling administrative duties, with strong organizational skills and the ability to multitask and prioritize responsibilities.

Computer proficiency should include Microsoft Office and Outlook. All candidates will work to ensure the fulfillment of the Club's mission to provide a warm and friendly environment for our members and guests, through commitment and dedication with a personal touch.

• High school diploma required; associate or bachelor's degree in hospitality management or a related field is a plus.
• Proficiency in MS Office is essential. Experience with Jonas Encore software and a multi-line phone system is a plus.
• Exceptional interpersonal and communication skills.
• Friendly, outgoing, polished, and professional demeanor.
• Strong customer service and hospitality mindset.
• Excellent organizational skills and attention to detail.
• Ability to multitask and remain composed in a busy environment.
• Professional telephone and written communication skills.
• A genuine interest in people and creating meaningful member relationships.

Salary & Benefits: Competitive benefits for eligible employees include paid time off, insurance, and 401(k) retirement plan after term of service requirements have been fulfilled. This is a non-exempt position.

Reports to: CFO

Cape Fear Country Club participates in "for cause" substance abuse testing only. It is not a pre-screening requirement.