Member Experience Concierge (Front Desk)

Planet Fitness

Wasilla (AK)

On-site

USD 26,000 - 36,000

Part time

14 days+

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Job summary

Planet Fitness is looking for a Front Desk Associate to welcome members and guests, answer questions about memberships, and support daily club operations. You will check in members, process billing and renewals, and help maintain a clean, inviting facility.

Ideal candidates have solid customer service experience, strong communication skills, and a friendly, proactive attitude. Evening and weekend availability is a plus, with a supportive team environment and opportunities to promote memberships

Qualifications

Previous customer service experience is preferred.
Strong communication and interpersonal skills.
Basic computer skills.
Positive attitude with a passion for helping others and maintaining a welcoming environment.
Ability to work in a fast-paced environment and manage multiple tasks.
Ability to work flexible hours, including evenings and weekends.
High school diploma or equivalent.

Responsibilities

Greet members and guests in a friendly and professional manner.
Assist members with inquiries about membership options, policies, and gym services.
Check-in members and handle membership-related transactions (billing, renewals).
Keep the front desk area organized and the club clean and presentable.
Promote memberships, personal training, and other services.
Collaborate with team to meet club goals and maintain a safe environment.