Member Concierge & Club Experience Specialist

Planet Fitness; Commerce (CA); On-site; USD 19,000 - 25,000; Full time

Job summary

Planet Fitness is seeking a Front Desk Associate to be the first point of contact for members and guests. You will deliver exceptional customer service, help maintain a clean, welcoming club, and assist with daily operations including check-ins and billing.

You will educate members about membership options and services, guide them to the right resources, and promote fitness offerings while working collaboratively with the team. Flexible hours including evenings and weekends are required.

Qualifications

• Experience delivering excellent customer service.
• Strong communication and interpersonal skills.
• Proficient with basic computer tasks.
• Positive attitude and welcoming environment.
• Able to multitask in a fast-paced setting.
• Flexible hours including evenings and weekends.

Responsibilities

• Greet members and guests at front desk.
• Assist with membership inquiries and services.
• Handle check-ins, billing, and renewals.
• Maintain clean, organized front desk and common areas.
• Promote memberships and services.

Skills

Customer service

Communication

Interpersonal skills

Computer skills

Flexibility

Multitasking

Education

High school diploma or equivalent

Job description

Planet Fitness is seeking a Front Desk Associate to be the first point of contact for members and guests. You will deliver exceptional customer service, help maintain a clean, welcoming club, and assist with daily operations including check-ins and billing.

You will educate members about membership options and services, guide them to the right resources, and promote fitness offerings while working collaboratively with the team. Flexible hours including evenings and weekends are required.