Member Concierge & Front Desk Host (Flexible Hours)

Planet Fitness; Toccoa (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness is seeking a Front Desk Associate to be the first point of contact for members and guests. You will deliver exceptional customer service while maintaining a clean, welcoming club environment and supporting smooth daily operations, including check-ins, billing, and renewals.

You will assist with membership inquiries, guide usage of facilities, and collaborate with staff to achieve club goals. The role requires strong communication, a friendly attitude, and flexibility to work

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.

Responsibilities

• Greet members and guests in a friendly and professional manner, ensuring that everyone feels welcome and valued.
• Assist members with inquiries about membership options, policies, and gym services.
• Check-in members as they arrive, maintain an organized front desk area, and handle membership-related transactions.
• Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness and appeal of the club.
• Promote memberships, personal training, and other services.
• Collaborate with team and management to achieve club goals.

Skills

Customer service experience

Strong communication

Interpersonal skills

Basic computer skills

Positive attitude

Fast-paced multitasking

Flexible hours (evenings & weekends)

Education

High school diploma or equivalent

Job description

Planet Fitness is seeking a Front Desk Associate to be the first point of contact for members and guests. You will deliver exceptional customer service while maintaining a clean, welcoming club environment and supporting smooth daily operations, including check-ins, billing, and renewals.

You will assist with membership inquiries, guide usage of facilities, and collaborate with staff to achieve club goals. The role requires strong communication, a friendly attitude, and flexibility to work