Member Concierge & Front Desk Specialist

Planet Fitness; Tampa (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free Black Card Membership

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Dental insurance

Employee discounts

Job summary

Planet Fitness is seeking a Member Services Representative to deliver exceptional customer service to members, prospective members and guests. You will greet, assist, and guide visitors, process sign-ups, tours, and inquiries at the front desk.

duties include updating accounts, answering questions, and maintaining a clean and welcoming club environment while upholding Planet Fitness standards and a positive member experience.

Qualifications

• Customer service background or experience preferred.
• Basic computer skills required for front desk duties.
• Strong communication and interpersonal skills are essential.
• Must be punctual, reliable and have a positive attitude.

Responsibilities

• Greet members, prospective members and guests with excellent service.
• Handle front desk activities: answer phones, assist callers, and answer questions.
• Check members in using the system and assist with new sign-ups.
• Give tours to prospective members and explain club programs.
• Update member accounts and respond to questions or concerns in a timely manner.
• Maintain cleanliness and neatness of the club.

Skills

Customer service

Computer basics

Communication

Empathy

Problem solving

Diplomacy

Punctuality

Teamwork

Listening

Language: English

Education

High School diploma/GED

Job description

Planet Fitness is seeking a Member Services Representative to deliver exceptional customer service to members, prospective members and guests. You will greet, assist, and guide visitors, process sign-ups, tours, and inquiries at the front desk.

duties include updating accounts, answering questions, and maintaining a clean and welcoming club environment while upholding Planet Fitness standards and a positive member experience.