Member Experience Concierge

Planet Fitness; Moorestown Township (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

The role involves greeting members, handling front desk activities, phone inquiries, member check-ins, tours for prospective members, updating accounts, responding to questions, and ensuring a welcoming club environment. A friendly, reliable, and energetic attitude is essential in this dynamic gym setting.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.

Skills

Customer service background

Basic computer proficiency

Positive attitude

Punctuality

Excellent communication

Empathy and problem solving

Diplomacy

Must be 18 or older

Education

High school diploma/GED

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

The role involves greeting members, handling front desk activities, phone inquiries, member check-ins, tours for prospective members, updating accounts, responding to questions, and ensuring a welcoming club environment. A friendly, reliable, and energetic attitude is essential in this dynamic gym setting.