Member Experience & Front Desk Specialist

Planet Fitness; Newnan (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

Planet Fitness in Newnan, GA is seeking a Member Services Representative to provide superior customer service to members and guests and help create a welcoming 'Judgement Free' environment.

You will greet, assist, check-in, answer questions, and support daily operations at the front desk, with a focus on accuracy, reliability, and friendly communication in a busy fitness club. This role also involves learning the POS system, supporting events, and contributing to a safe, energetic environment.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency and attention to detail.
• Punctual, reliable and able to work in a team.
• Strong communication skills with guests and members.

Responsibilities

• Greet members and guests, delivering exceptional service.
• Answer phones courteously and assist callers.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Process beverage or merchandise purchases on the POS.
• Maintain front desk and lobby cleanliness and organization.

Skills

Customer service

Basic computer proficiency

Strong communication

Team orientation

Willingness to learn

Problem solving

Job description

Planet Fitness in Newnan, GA is seeking a Member Services Representative to provide superior customer service to members and guests and help create a welcoming 'Judgement Free' environment.

You will greet, assist, check-in, answer questions, and support daily operations at the front desk, with a focus on accuracy, reliability, and friendly communication in a busy fitness club. This role also involves learning the POS system, supporting events, and contributing to a safe, energetic environment.