Member Experience Concierge (Front Desk)

Houston Fitness Partners; Georgia; On-site; USD 12,000 - 15,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) plan after 12 months

Free PF Black Card gym membership

Opportunities for growth

Job summary

Planet Fitness is hiring a Member Service Representative in Georgia to greet guests, answer inquiries, and drive member engagement. You will handle retail transactions, tours, and member needs with a focus on friendliness and accuracy.

The role emphasizes reliable attendance, basic computer skills, and the ability to work in a fast-paced club environment. Training includes CPR/AED certification and safety standards.

Qualifications

• Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.
• Self-starter who takes initiative with minimal direction and supervision.
• Must be punctual and dependable with a solid work ethic.
• Basic computer proficiency and ability to manage multiple responsibilities.
• Must be 18 years of age or older.
• Ability to pass a background check.
• Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed.

Responsibilities

• Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism.
• Anticipate member’s/guest’s need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Answer phones promptly and in a friendly manner. Assist callers with knowledgeable and accurate information during their inquiries.
• Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
• Perform prospective member calls and tours; assessing their membership needs. Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
• Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.
• Subject to work at any Planet Fitness location within Houston Fitness Partners franchise.

Skills

Superior customer service

Self-starter

Punctuality

Basic computer proficiency

Education

18+ years old

Background check

CPR/AED Certification

Job description

Planet Fitness is hiring a Member Service Representative in Georgia to greet guests, answer inquiries, and drive member engagement. You will handle retail transactions, tours, and member needs with a focus on friendliness and accuracy.

The role emphasizes reliable attendance, basic computer skills, and the ability to work in a fast-paced club environment. Training includes CPR/AED certification and safety standards.