Member Experience & Sales Concierge

Planet Fitness; Bismarck (ND); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Flexible schedule

Free food & snacks

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in the United States is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience.

You will greet guests, handle front desk tasks, answer queries by phone, and assist with member sign-ups, cancellations, and account updates. The role emphasizes friendly communication, problem solving, and maintaining a clean, welcoming club environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: Answering phone calls in a polite and friendly manner to assist with questions or concerns. Taking info calls and tours. Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Honesty

Customer service

Basic computer proficiency

Job description

Planet Fitness in the United States is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience.

You will greet guests, handle front desk tasks, answer queries by phone, and assist with member sign-ups, cancellations, and account updates. The role emphasizes friendly communication, problem solving, and maintaining a clean, welcoming club environment.