Guest Experience Coordinator - Private Club (Part-Time)

Bobby Jones Links; Durham (NC); On-site; USD 21,000 - 26,000; Part time

Job summary

Hope Valley Country Club, Durham, NC, seeks a Front Desk Assistant to provide a warm welcome and essential administrative support across departments. You will handle member communications, event coordination, and social media tasks while maintaining a high standard of hospitality.

The role requires strong communication, organizational skills, and initiative, with a schedule Monday through Friday and occasional Saturdays/on-holiday events. Two years of admin experience preferred.

Qualifications

• Excellent verbal and written communication skills.
• Friendly, professional, and hospitality-focused demeanor.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Ability to work independently, anticipate needs, and take initiative.
• Proficiency in Canva; ability to create polished materials.

Responsibilities

• Provide a warm and professional welcome to all members and guests upon arrival.
• Maintain a positive, professional, service-oriented attitude when interacting with members, guests, and fellow employees.
• Answer incoming telephone calls using the Club greeting and communicate effectively.
• Assist with billing and administrative reconciliation for member events.
• Add, maintain, and update member information within the Club directory and platforms.
• Provide administrative support to Department Heads as needed.
• Support the Club calendar, events updates, scheduling, logistics, and tracking registrations.
• Conduct weekly website audits and update information accordingly.
• Assist with preparation and distribution of club communications (daily/weekly/monthly).
• Create and manage member dining reservations and event registrations.
• Coordinate and order office supplies; manage club operations.
• Create and maintain Excel spreadsheets, Word docs, and reports.
• Support design, promotion, and communication of member events with events/management teams.
• Create branded flyers, signage, event collateral, and digital communications using Canva and approved platforms.
• Manage the club's social media presence: planning, creating, scheduling, and publishing content.
• Assist with additional administrative and operational responsibilities as assigned.

Skills

Verbal communication

Written communication

Hospitality mindset

Organizational skills

Initiative

MS Office proficiency

Social media management

Event coordination

Time management

Tools

Canva

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Hope Valley Country Club, Durham, NC, seeks a Front Desk Assistant to provide a warm welcome and essential administrative support across departments. You will handle member communications, event coordination, and social media tasks while maintaining a high standard of hospitality.

The role requires strong communication, organizational skills, and initiative, with a schedule Monday through Friday and occasional Saturdays/on-holiday events. Two years of admin experience preferred.