Member Experience Concierge - Front Desk

Country Club of Detroit; Grosse Pointe Farms (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Country Club of Detroit in Michigan is seeking a friendly receptionist to greet members and guests, manage the front desk, and support club operations. The role focuses on delivering exceptional customer service and maintaining a presentable, professional atmosphere.

The receptionist will handle reservations, switchboard duties, room status updates, and coordination with housekeeping and maintenance. The position requires excellent communication, reliability, and availability to work days,

Qualifications

• Effective communication skills, verbal and written.
• High school diploma or GED required.
• Ability to operate electronic reservation system and Microsoft Office.
• Receptionist experience in clubhouse operations preferred.
• Must be legally eligible to work in the United States.
• Ability to work days, evenings, weekends and holidays.

Responsibilities

• Ensure members and guests have an exceptional experience at all times.
• Coordinate switchboard and incoming calls.
• Create reservations for dining, events, and facilities.
• Coordinate room status updates with housekeeping and maintenance.
• Process mail, packages and messages and manage guest charges where applicable.
• Maintain club cleanliness and safety procedures; assist with general front desk tasks.

Skills

Effective communication

Verbal and written communication

Customer service mindset

Education

High school diploma or GED

Tools

Electronic reservation system

Microsoft Office

Job description

Country Club of Detroit in Michigan is seeking a friendly receptionist to greet members and guests, manage the front desk, and support club operations. The role focuses on delivering exceptional customer service and maintaining a presentable, professional atmosphere.

The receptionist will handle reservations, switchboard duties, room status updates, and coordination with housekeeping and maintenance. The position requires excellent communication, reliability, and availability to work days,