Member Experience Concierge

Oak View Group; Chapel Hill (NC); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

401(k) savings plan and 401(k)matching

Job summary

Oak View Group’s Carolina Club in Chapel Hill seeks a ClubLife Concierge to enhance the Member Experience. You will assist with reservations, inquiries, and events, ensuring warm welcomes and magic moments for guests before, during, and after visits.

The role emphasizes hospitality, multitasking, and proactive service, with responsibilities spanning member onboarding, event promotion, and concierge support across channels.

Qualifications

• 1+ years of hospitality experience.
• Service-minded and guest-focused.
• Strong communication skills.
• Ability to multitask and work under pressure.
• Excellent organizational skills.

Responsibilities

• Communicate ClubLife across channels and handle member reservations and inquiries.
• Speak with members and promote events, services, and experiences.
• Build relationships with members and guests and manage project work.
• Sign in members and escort them to their tables in the dining room.
• Onboard new members with Welcome and Farewell touches.
• Direct members and guests to destinations and provide concierge services.
• Inform members of services, events, locations, and amenities.
• Maintain lobby and front area, stock supplies as needed.
• Assist with club newsletters, event announcements, and outreach.

Skills

Service orientation

People skills

Communication skills

Multitasking

Teamwork

Tools

Microsoft Office

Job description

Oak View Group’s Carolina Club in Chapel Hill seeks a ClubLife Concierge to enhance the Member Experience. You will assist with reservations, inquiries, and events, ensuring warm welcomes and magic moments for guests before, during, and after visits.

The role emphasizes hospitality, multitasking, and proactive service, with responsibilities spanning member onboarding, event promotion, and concierge support across channels.