Member Experience Concierge — Free Gym Membership

In-Shape Solutions, LLC; Knoxville (TN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Free health club membership

Casual work environment

401(K) savings plan

Job summary

In-Shape Solutions, LLC is seeking a Member Experience Ambassador to act as the heartbeat of our clubs. You will connect with members, guests, and the team to deliver exceptional service while guiding wellness journeys and promoting our fitness philosophy.

You will support FitStart onboarding, assist with app setup, and conduct tours to showcase amenities and current promotions that meet individual goals. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• High School diploma or equivalent required.
• Passionate about fitness and helping others on their fitness journey.
• Basic fitness and sales experience.
• Excellent communication and listening skills both in-person and on the phone.
• Customer service experience: friendly, outgoing, and approachable.
• Works well under pressure and time constraints; positive demeanor.
• Basic computer skills.
• Willing to work flexible shifts including evenings, weekends, and holidays.
• Bilingual skills a plus; CPR within 60 days of hire.
• First Aid Training required only at clubs with pool slides.

Responsibilities

• Get to know each member and share fitness philosophy; determine best membership option.
• Support new members through FitStart program and club orientation.
• Assist members with app downloads and getting started.
• Give tours and highlight amenities, programs, and promotions.
• Stock, sell, and recommend retail items aligned with member goals.
• Provide excellent customer service and process membership changes.

Skills

Customer service

Sales experience

Communication skills

Team player

Basic computer skills

Education

High School diploma or equivalent

Tools

CPR/First Aid

Job description

In-Shape Solutions, LLC is seeking a Member Experience Ambassador to act as the heartbeat of our clubs. You will connect with members, guests, and the team to deliver exceptional service while guiding wellness journeys and promoting our fitness philosophy.

You will support FitStart onboarding, assist with app setup, and conduct tours to showcase amenities and current promotions that meet individual goals. Flexibility for evenings, weekends, and holidays is required.