Member Experience Concierge

IN SHAPE; Palmdale (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Free health club membership

Casual work environment

Discount on in club retail items and a

current vendor partner offerings (NASM

Opportunity for growth; professional

401(K) savings plan

Job summary

In-Shape Fitness is seeking a Member Experience Ambassador to foster connections, promote fitness philosophy, and deliver exceptional service to members and guests. This role emphasizes welcoming interactions, safety, and club promotions while supporting member journeys from onboarding through ongoing engagement.

Responsibilities include guiding membership selections, assisting with FitStart, app setup, tours, retail recommendations, and maintaining a positive, clean, and safe club environment.

Qualifications

• High School diploma or equivalent
• Passionate about fitness and helping others in their fitness journey
• Basic fitness and sales experience
• Excellent communication and listening skills both in-person and phone
• Demonstrated customer service experience: friendly, outgoing, and approachable disposition
• Works well under pressure and time constraints, and displays positive behavior in all member contacts
• Basic computer skills
• Attend and participate in required meetings and trainings as needed
• Willing and able to work a flexible shift: evenings, weekends, and holidays
• Bilingual skills a plus
• Current CPR or ability to pass CPR certification within 60 days of hire date
• First Aid Training, required only at clubs with pool slides

Responsibilities

• Get to know each member/prospective member/guest and share In-Shape’s fitness philosophy
• Provide membership options and help determine the best option based on their personal fitness goals
• Support new members through our FitStart program, familiarizing them with the club and equipment
• Assist members/new members with downloading the mobile app and getting started
• Give club tours and highlight club amenities, activities, programs, and current promotions
• Stock/Sell/Recommend retail items that will support the member’s specific fitness goals
• Provide excellent customer service by promptly and accurately responding to member needs
• Build our In-Shape community through a consistent member experience that is welcoming and motivating
• Responsible for following and adhering to the In-Shape Clean Approach
• Resolve concerns/problems ensuring our members’ needs are met and company guidelines are followed
• Maintain a safe environment through the correct implementation of safety policies and procedures
• Assist in building our In-Shape community of members through a consistent member experience
• Assists in other areas of the club when needed
• During the season, monitor the pool and slide as needed and implement slide rules at all times
• Perform additional duties and responsibilities as assigned

Job description

In-Shape Fitness is seeking a Member Experience Ambassador to foster connections, promote fitness philosophy, and deliver exceptional service to members and guests. This role emphasizes welcoming interactions, safety, and club promotions while supporting member journeys from onboarding through ongoing engagement.

Responsibilities include guiding membership selections, assisting with FitStart, app setup, tours, retail recommendations, and maintaining a positive, clean, and safe club environment.