Member Experience Champion

In-Shape Solutions LLC; Stockton (CA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Free health club membership

Casual work environment

Discount on in-club retail items

Opportunity for growth; professional开发

401(K) savings plan

Job summary

In-Shape Solutions LLC seeks a Member Experience Ambassador to be the heartbeat of the club, delivering exceptional service and guiding members toward fitness goals. You will foster a welcoming environment, assist with onboarding, and promote amenities and programs with a client-first mindset.

You will support membership changes, assist with app usage, and contribute to a positive, safety-conscious club culture, including pool slide supervision when applicable and ongoing member engagement.

Qualifications

• Excellent communication and listening skills in person and on the phone.
• Strong customer service experience: friendly, approachable, and responsive.
• Basic computer skills and ability to use club apps or software.
• Willing and able to work a flexible shift: evenings, weekends, holidays.
• CPR certification or ability to pass CPR within 60 days; First Aid training where required.

Responsibilities

• Engage members and guests, share fitness philosophy, and help select membership options.
• Assist new members with FitStart program and club onboarding.
• Help members download the mobile app and get started.
• Give tours and highlight amenities, programs, and promotions.
• Stock, sell, and recommend retail items aligned with members’ goals.

Skills

Communication skills

Customer service

Sales experience

Team player

Bilingual

Education

High School diploma or equivalent

Job description

In-Shape Solutions LLC seeks a Member Experience Ambassador to be the heartbeat of the club, delivering exceptional service and guiding members toward fitness goals. You will foster a welcoming environment, assist with onboarding, and promote amenities and programs with a client-first mindset.

You will support membership changes, assist with app usage, and contribute to a positive, safety-conscious club culture, including pool slide supervision when applicable and ongoing member engagement.