Member Experience Champion

IN SHAPE; Rancho Cordova (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free health club membership

Casual work environment

Discount on in-club retail items

Opportunity for growth; professional发展

401(K) savings plan

Job summary

IN SHAPE is seeking a Member Experience Ambassador to serve as the heartbeat of our fitness clubs. You will connect with members and guests, explain membership options, and guide them through the FitStart program to maximize their wellness journey.

You will assist with app setup, club tours, and promote current promotions while ensuring top-notch customer service and adherence to safety and cleanliness standards. A flexible schedule and a genuine passion for fitness are essential.

Qualifications

• High School diploma or equivalent required.
• Strong customer service and communication skills.
• Basic fitness and sales experience.
• Willing to work flexible shifts including evenings, weekends, and holidays.
• CPR/First Aid may be required as applicable.

Responsibilities

• Greet and connect with members and guests, recommend memberships based on goals.
• Support onboarding for new members through FitStart program.
• Assist with app downloads and club navigation.
• Give tours of facilities and highlight amenities and promotions.
• Stock, sell, and recommend retail items aligned with members’ goals.
• Respond promptly to member requests and update memberships as needed.
• Foster a welcoming, motivating community and uphold Clean Approach standards.
• Follow safety policies and assist in maintaining a safe club environment.
• Support other club areas as needed, including pool supervision when required.

Skills

Customer service

Communication

Sales experience

Bilingual skills (plus)

Education

High School diploma or equivalent

Job description

IN SHAPE is seeking a Member Experience Ambassador to serve as the heartbeat of our fitness clubs. You will connect with members and guests, explain membership options, and guide them through the FitStart program to maximize their wellness journey.

You will assist with app setup, club tours, and promote current promotions while ensuring top-notch customer service and adherence to safety and cleanliness standards. A flexible schedule and a genuine passion for fitness are essential.