Member Experience Champion

In-Shape Fitness; California; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free health club membership

Casual work environment

Discount on in-club retail items

Opportunity for growth; professional开发

401(K) savings plan

Job summary

In-Shape Fitness is seeking a Member Experience Ambassador to foster strong connections with members, guests, and the team. You will guide onboarding, explain membership options, and promote club amenities and programs while maintaining a welcoming, high-energy environment.

As a frontline ambassador, you’ll assist with app onboarding, sales of retail items, and adherence to safety standards, supporting a vibrant fitness community across clubs.

Qualifications

• High School diploma or equivalent is required.
• Passionate about fitness and helping others in their fitness journey.
• Basic fitness and sales experience is preferred.
• Excellent communication and listening skills both in-person and on the phone.
• Demonstrated customer service experience: friendly, outgoing, and approachable.
• Able to work well under pressure and time constraints.
• Basic computer skills.
• Attend and participate in required meetings and trainings as needed.
• Willing to work a flexible shift: evenings, weekends, and holidays.
• Bilingual skills are a plus.
• CPR certification or ability to obtain within 60 days of hire.
• First Aid Training required at clubs with pool slides.

Responsibilities

• Get to know members and prospective members and share In-Shape’s fitness philosophy.
• Support new members through the FitStart program and equipment orientation.
• Assist members with downloading the mobile app and onboarding.
• Give club tours and highlight amenities, programs, and promotions.
• Stock, sell, and recommend retail items aligned with members’ goals.
• Provide excellent customer service via calls or in person and update memberships as needed.
• Create a welcoming, motivating member experience and exceed expectations.

Skills

Customer service

Communication skills

Sales experience

Basic computer skills

Bilingual (plus)

Flexibility in schedule

Education

High School diploma or equivalent

CPR certification

First Aid Training

Job description

In-Shape Fitness is seeking a Member Experience Ambassador to foster strong connections with members, guests, and the team. You will guide onboarding, explain membership options, and promote club amenities and programs while maintaining a welcoming, high-energy environment.

As a frontline ambassador, you’ll assist with app onboarding, sales of retail items, and adherence to safety standards, supporting a vibrant fitness community across clubs.