Member Experience Concierge (Flexible Schedule)

Crunch Fitness; Frederick (MD); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Job summary

Crunch Fitness is seeking a Member Service Representative to be the first and last impression of every member’s visit. You will deliver a warm welcome, provide legendary service, manage front desk duties, drive appointments, and assist with membership processes to support retention and brand culture.

This role emphasizes greeting, check-in, and responsive communication while maintaining a positive, professional atmosphere and contributing to a premium guest experience at the club.

Qualifications

• Fluent in English.
• Reading and writing skills required.
• Computer skills expected.

Responsibilities

• Membership Sales
• Greet members and guests with a smile and exit well.
• Check in members and guests per procedures.
• Facilitate messages on club software at check-in.
• Answer phones courteously and professionally.
• Communicate events to members/guests.
• Maintain welcoming atmosphere.
• Handle member requests or escalate to manager.
• Maintain professional disposition at all times.
• Sell retail products.
• Schedule member services (e.g., tanning).
• Process payments for member services.
• Know club facilities, services, and schedules.
• Keep work area clean and organized.
• Assist in projects as directed by management.
• Follow Employee Handbook policies; opening/closing duties.

Skills

Fluent English

Proficient reading

Proficient writing

Computer skills

Strong customer service

Job description

Crunch Fitness is seeking a Member Service Representative to be the first and last impression of every member’s visit. You will deliver a warm welcome, provide legendary service, manage front desk duties, drive appointments, and assist with membership processes to support retention and brand culture.

This role emphasizes greeting, check-in, and responsive communication while maintaining a positive, professional atmosphere and contributing to a premium guest experience at the club.