Member Experience Specialist — Front Desk & Perks

Crunch, LLC; Salem (OR); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Crunch, LLC is seeking a Member Services Representative to be the friendly first and last contact for members and guests. You will deliver exceptional service, support member needs, and help sustain a welcoming club atmosphere.

The role requires strong communication, a customer-focused mindset, and the ability to maintain professionalism while assisting a diverse client base and team members.

Qualifications

• High school diploma or GED required.
• Minimum age 18.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Check in members and guests accurately per policies.
• Communicate events, promotions, and announcements.
• Answer phone calls courteously and professionally.
• Process payments for club services and amenities.
• Schedule member services and manage club programs.

Skills

Customer service

Interpersonal communication

Multitasking

Problem solving

Education

High school diploma or GED

Minimum age 18

Job description

Crunch, LLC is seeking a Member Services Representative to be the friendly first and last contact for members and guests. You will deliver exceptional service, support member needs, and help sustain a welcoming club atmosphere.

The role requires strong communication, a customer-focused mindset, and the ability to maintain professionalism while assisting a diverse client base and team members.