Member Experience Concierge — Facilities & Admin

Sudden Valley Community Association; Bellingham (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Sudden Valley Community Association is seeking a Member Services Specialist to support homeowners, members, and guests at SVCA facilities. You will deliver outstanding customer service, explain SVCA rules, and assist with programs, events, and communications.

The role involves indoor office work and outdoor facility support with flexible scheduling, including some evenings and weekends. Background check and pre-employment drug test are required.

Qualifications

• Must be able to provide excellent customer service and information about SVCA programs and facilities.
• Ability to understand and explain SVCA rules, policies, and standards.
• Experience handling POS transactions and basic financial procedures is a plus.

Responsibilities

• Greet members and guests courteously.
• Provide accurate information about SVCA programs, services, and facilities.
• Educate members and the public on SVCA standards, rules, and policies.
• Perform customer service desk tasks including opening/closing facilities, answering phones, and routing inquiries.
• Manage access to SVCA amenities and verify eligibility; take ID photos.
• Process POS transactions and balance tills in line with procedures.
• Maintain cleanliness and readiness of facilities; assist with events and communications.
• Support website, social media, and newsletter updates; draft content as needed.
• Post agendas, print notices, update mailing lists, and handle parking permits.

Skills

Customer service

Communication

Office software

POS transactions

Event support

Job description

Sudden Valley Community Association is seeking a Member Services Specialist to support homeowners, members, and guests at SVCA facilities. You will deliver outstanding customer service, explain SVCA rules, and assist with programs, events, and communications.

The role involves indoor office work and outdoor facility support with flexible scheduling, including some evenings and weekends. Background check and pre-employment drug test are required.