Member Services Specialist – Vacation Club

Safco Management Inc.; Sanbornton (NH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) and health insurance

Paid vacation and holidays

Resort amenities access

Job summary

Safco Management Inc. is seeking a Member Advocate to be the front line of our Vacation Club, delivering courteous service and building strong member relationships. The role blends customer service, administration, and outreach to support members' vacation experiences.

You will answer calls, process payments, assist with booking, draft emails, and collaborate with multiple departments. Ideal candidates have excellent communication, detail orientation, and a positive, solution-focused approach.

Qualifications

• Customer-service oriented with strong communication skills.
• Ability to maintain a professional and positive demeanor.
• Team-oriented with willingness to take on varied responsibilities.
• Comfortable working with multiple departments and levels within the organization.

Responsibilities

• Answer inbound member phone calls in a courteous and professional manner.
• Take member payments over the phone for loans and maintenance fees and enter them into the financial system.
• Make outbound calls to members to enhance the member experience, including follow-ups and feedback collection.
• Assist members with booking vacations through our resorts and vacation affiliate.
• Respond to member emails and draft written communications as needed.
• Collaborate with internal departments and elevate member concerns appropriately.
• Assist with administrative tasks including mailings, scanning, filing, and document management.
• Support the Contracts & Billing Manager with additional tasks as assigned.
• Contribute ideas that help improve products, processes, and member engagement.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Professional demeanor

Teamwork

Cross-department collaboration

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Safco Management Inc. is seeking a Member Advocate to be the front line of our Vacation Club, delivering courteous service and building strong member relationships. The role blends customer service, administration, and outreach to support members' vacation experiences.

You will answer calls, process payments, assist with booking, draft emails, and collaborate with multiple departments. Ideal candidates have excellent communication, detail orientation, and a positive, solution-focused approach.