Member Experience Concierge – Fitness Club

Vasa Fitness co; Denver (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Two complimentary gym memberships

401(k) options

Employee Assistance Program – FREE 1-1

Paid Time Off

Medical / Dental / Vision benefits

Paid Parental Leave

Job summary

VASA Fitness is seeking a Member Experience Specialist at the front desk to greet members, build personal connections, and keep the club clean and welcoming. You’ll guide members on memberships, upgrades, and personal training options, helping them feel valued and motivated to return.

The role emphasizes delivering uplifting experiences and contributing to a positive, energetic club culture for members and teammates alike.

Qualifications

• 1+ year of customer service, membership sales preferred.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.
• Bilingual skills or CPR certification are a plus.

Responsibilities

• Greet members warmly and create personal connections.
• Guide members on memberships, upgrades, and personal training.
• Keep the club clean and organized.
• Provide exceptional member experience to encourage return visits.

Skills

Customer service

Membership sales

Communication skills

Multi-tasking

Independent work

Job description

VASA Fitness is seeking a Member Experience Specialist at the front desk to greet members, build personal connections, and keep the club clean and welcoming. You’ll guide members on memberships, upgrades, and personal training options, helping them feel valued and motivated to return.

The role emphasizes delivering uplifting experiences and contributing to a positive, energetic club culture for members and teammates alike.