Front Desk Associate

Sudden Valley Community Association; Bellingham (WA); On-site; USD 38,000 - 54,000; Full time

Job summary

Sudden Valley Community Association seeks a reliable Member Services Specialist to assist homeowners, members, and guests across SVCA facilities. You will deliver exceptional customer service, answer inquiries, enforce SVCA rules, and support administrative and recreational programs.

The role involves flexible scheduling, working in both indoor offices and outdoor facilities in varying weather, with duties at the front desk, POS processing, and event support. Background checks are required.

Responsibilities

• Greet members and guests courteously and professionally.
• Provide accurate information about SVCA programs, services, and facilities.
• Educate members and the public on SVCA standards, rules, and policies.
• Open and close facilities as scheduled.
• Answer phones and assist callers with questions about SVCA services.
• Route incoming calls to appropriate staff/department.
• Manage the general administrative mailbox; forward emails to staff; elevate issues to management; respond to routine inquiries.
• Respond to in-person member questions and concerns promptly; elevate to Office Manager or General Manager as appropriate.
• Manage access to SVCA amenities (Fitness Center, pools) including eligibility verification, form completion, and taking ID photos.
• Process POS transactions accurately, balance tills, and adhere to financial procedures.
• Maintain facility cleanliness, organization, and readiness for member use.
• Assist with SVCA events, including potential food and beverage service.
• Promote SVCA programs, services, and events through drafting content, brochures, and communications.
• Collaborate with staff to upload program/event information to website, social media, and e-Blasts, and write articles for The Views newspaper.
• Print large-format notices, deploy signs at gate entrances.
• Sort and deliver mail to different departments.
• Create shipping labels and run envelopes for mailing.
• Post meeting agendas online and at facilities.
• Issue and track temporary parking permits and parking stickers.
• Provide administrative support for projects.

Job description

The Member Services Specialist provides direct support to homeowners, members, and guests in all indoor and outdoor facilities operated by the Sudden Valley Community Association (SVCA). This position is responsible for delivering exceptional customer service, ensuring compliance with SVCA rules and procedures, and supporting the Association's recreational, administrative, and community programs.

Job Description and Responsibilities

This position may occasionally require a flexible schedule, including mornings, evenings, weekends, and holiday assignments. Work is performed in both indoor office settings and outdoor recreational facilities in all weather conditions.

• Greet members and guests courteously and professionally.
• Provide accurate information about SVCA programs, services, and facilities.
• Educate members and the public on SVCA standards, rules, and policies.
• Perform all customer service desk activities, including but not limited to:
• Opening and closing facilities as scheduled.
• Answering phones and assisting callers with questions about SVCA services.
• Routing incoming calls to appropriate staff/department
• Managing the administration of the general administrative mailbox; open and forward emails to appropriate staff; elevate issues to management; respond to routine inquiries.
• Responding to in-person member questions and concerns promptly and thoroughly; elevate to Office Manager or General Manager as appropriate.
• Managing access to SVCA amenities (e.g., Fitness Center, pools) including eligibility verification, form completion, and taking ID photos.
• Processing POS transactions accurately, balancing tills, and adhering to financial procedures (this work comprises a significant proportion of the job).
• Maintain facility cleanliness, organization, and readiness for member use.
• Assist with SVCA events, which may include food and beverage service (food handler permit may be required).
• Promote SVCA programs, services, and events through drafting content, creating brochures, and assisting with communications.
• Collaborate with administrative staff to upload program and event information to SVCA's website, social media, and e-Blasts, and write articles for The Views newspaper
• Print large-format notices, adhere to a-frame sign holders, and deploy signs at gate entrances.
• Sort and deliver mail to different departments.
• Create shipping labels and run envelopes for mailing through postage machine
• Post meeting agendas online and at facilities.
• Issue and track temporary parking permits and parking stickers.
• Provide administrative support for projects, as directed.

Applicants must successfully pass a background check and complete a pre-employment drug test.