Member Services Desk Specialist (Flexible Hours)

Sudden Valley Community Association; Bellingham (WA); On-site; USD 38,000 - 54,000; Full time

Job summary

Sudden Valley Community Association seeks a reliable Member Services Specialist to assist homeowners, members, and guests across SVCA facilities. You will deliver exceptional customer service, answer inquiries, enforce SVCA rules, and support administrative and recreational programs.

The role involves flexible scheduling, working in both indoor offices and outdoor facilities in varying weather, with duties at the front desk, POS processing, and event support. Background checks are required.

Responsibilities

• Greet members and guests courteously and professionally.
• Provide accurate information about SVCA programs, services, and facilities.
• Educate members and the public on SVCA standards, rules, and policies.
• Open and close facilities as scheduled.
• Answer phones and assist callers with questions about SVCA services.
• Route incoming calls to appropriate staff/department.
• Manage the general administrative mailbox; forward emails to staff; elevate issues to management; respond to routine inquiries.
• Respond to in-person member questions and concerns promptly; elevate to Office Manager or General Manager as appropriate.
• Manage access to SVCA amenities (Fitness Center, pools) including eligibility verification, form completion, and taking ID photos.
• Process POS transactions accurately, balance tills, and adhere to financial procedures.
• Maintain facility cleanliness, organization, and readiness for member use.
• Assist with SVCA events, including potential food and beverage service.
• Promote SVCA programs, services, and events through drafting content, brochures, and communications.
• Collaborate with staff to upload program/event information to website, social media, and e-Blasts, and write articles for The Views newspaper.
• Print large-format notices, deploy signs at gate entrances.
• Sort and deliver mail to different departments.
• Create shipping labels and run envelopes for mailing.
• Post meeting agendas online and at facilities.
• Issue and track temporary parking permits and parking stickers.
• Provide administrative support for projects.

Job description

Sudden Valley Community Association seeks a reliable Member Services Specialist to assist homeowners, members, and guests across SVCA facilities. You will deliver exceptional customer service, answer inquiries, enforce SVCA rules, and support administrative and recreational programs.

The role involves flexible scheduling, working in both indoor offices and outdoor facilities in varying weather, with duties at the front desk, POS processing, and event support. Background checks are required.