Member Services Specialist

Sudden Valley Community Association; Bellingham (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Sudden Valley Community Association is seeking a Member Services Specialist to support homeowners, members, and guests at SVCA facilities. You will deliver outstanding customer service, explain SVCA rules, and assist with programs, events, and communications.

The role involves indoor office work and outdoor facility support with flexible scheduling, including some evenings and weekends. Background check and pre-employment drug test are required.

Qualifications

• Must be able to provide excellent customer service and information about SVCA programs and facilities.
• Ability to understand and explain SVCA rules, policies, and standards.
• Experience handling POS transactions and basic financial procedures is a plus.

Responsibilities

• Greet members and guests courteously.
• Provide accurate information about SVCA programs, services, and facilities.
• Educate members and the public on SVCA standards, rules, and policies.
• Perform customer service desk tasks including opening/closing facilities, answering phones, and routing inquiries.
• Manage access to SVCA amenities and verify eligibility; take ID photos.
• Process POS transactions and balance tills in line with procedures.
• Maintain cleanliness and readiness of facilities; assist with events and communications.
• Support website, social media, and newsletter updates; draft content as needed.
• Post agendas, print notices, update mailing lists, and handle parking permits.

Skills

Customer service

Communication

Office software

POS transactions

Event support

Job description

The Member Services Specialist provides direct support to homeowners, members, and guests in all indoor and outdoor facilities operated by the Sudden Valley Community Association (SVCA). This position is responsible for delivering exceptional customer service, ensuring compliance with SVCA rules and procedures, and supporting the Association's recreational, administrative, and community programs.

Job Description and Responsibilities

This position may occasionally require a flexible schedule, including mornings, evenings, weekends, and holiday assignments. Work is performed in both indoor office settings and outdoor recreational facilities in all weather conditions.

• Greet members and guests courteously and professionally.
• Provide accurate information about SVCA programs, services, and facilities.
• Educate members and the public on SVCA standards, rules, and policies.
• Perform all customer service desk activities, including but not limited to:
• Opening and closing facilities as scheduled.
• Answering phones and assisting callers with questions about SVCA services.
• Routing incoming calls to appropriate staff/department
• Managing the administration of the general administrative mailbox; open and forward emails to appropriate staff; elevate issues to management; respond to routine inquiries.
• Responding to in-person member questions and concerns promptly and thoroughly; elevate to Office Manager or General Manager as appropriate.
• Managing access to SVCA amenities (e.g., Fitness Center, pools) including eligibility verification, form completion, and taking ID photos.
• Processing POS transactions accurately, balancing tills, and adhering to financial procedures (this work comprises a significant proportion of the job).
• Maintain facility cleanliness, organization, and readiness for member use.
• Assist with SVCA events, which may include food and beverage service (food handler permit may be required).
• Promote SVCA programs, services, and events through drafting content, creating brochures, and assisting with communications.
• Collaborate with administrative staff to upload program and event information to SVCA's website, social media, and e-Blasts, and write articles for The Views newspaper
• Print large-format notices, adhere to a-frame sign holders, and deploy signs at gate entrances.
• Sort and deliver mail to different departments.
• Create shipping labels and run envelopes for mailing through postage machine
• Post meeting agendas online and at facilities.
• Issue and track temporary parking permits and parking stickers.
• Provide administrative support for projects, as directed.

Applicants must successfully pass a background check and complete a pre-employment drug test.