Member Experience Specialist — Vacation Club

Safco Management Inc.; New Hampshire; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid vacation and holidays

Resort amenities access

Job summary

Safco Management Inc. is seeking a Customer-driven Member Advocate to support and nurture relationships with Vacation Club members. You will handle calls, process payments, assist with vacations, and draft communications with a professional, member-first approach.

The role blends customer service and administrative duties, requiring attention to detail, organization, and collaboration across departments to enhance the member experience.

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service preferred.
• Ability to work with multiple departments.
• Excellent verbal and written communication.

Responsibilities

• Answer inbound member phone calls in a courteous and professional manner.
• Take member payments over the phone for loans and maintenance fees and enter them into the financial system.
• Make outbound calls to members to enhance the member experience, including follow-ups, feedback collection, and membership customization opportunities.
• Assist members with booking vacations through our resorts and vacation affiliate.
• Respond to member emails and draft written communications as needed.
• Collaborate with internal departments and elevate member concerns appropriately.
• Assist with administrative tasks including mailings, scanning, filing, and document management.
• Support the Contracts & Billing Manager with additional tasks as assigned.
• Contribute ideas that help improve products, processes, and member engagement.

Skills

Customer service

Communication skills

Interpersonal skills

Attention to detail

Professional demeanor

Teamwork

MS Office

Cross-department collaboration

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Safco Management Inc. is seeking a Customer-driven Member Advocate to support and nurture relationships with Vacation Club members. You will handle calls, process payments, assist with vacations, and draft communications with a professional, member-first approach.

The role blends customer service and administrative duties, requiring attention to detail, organization, and collaboration across departments to enhance the member experience.